Return to flip book view

 Blankfeld Group Property Management 4-22 Page 1 TenantHandbookThisdocumentisintendedtoprovideourtenantswithanabbreviatedviewofthevariousaspectsofleasingahomewithTheBlankfeldGroup.Changescanariseoutofstatutorychangesorsimplepolicychangeswithinourcompany.Wewillattempttonotifyyouofanysuchchanges.Ifatanytimeyouarenotcertainaboutanyoftheinformationprovided,pleasedon’thesitatetoaskyourpropertymanager.Noneoftheseexplanationsorabbreviationsareintendedtoalterthetermsofthelease.TheleaseandNevadaLawalwaystakesprecedence.

 Blankfeld Group Property Management 4-22 Page 2 Policies1. Rentsa. Dueonthe1stofeverymonth.Lateonthe2nd.Latefeesapply.Onlinepaymentscannotbeacceptedafterthe1standmustbehanddelivered,certifiedfunds.b. Thesecuritydepositwillneverbeappliedtorent.Yourlastmonth’srentisdue,andyoucannotutilizethesecuritydepositinlieuofthatrent.c. Weencourageourtenantstoutilizeourfreeonlineservicetopayrentsandreportanyissues.d. Ifyouareeverlateonrents,wemayinsistthatyoubringcertifiedfundstoourofficetoavoidanyfurtherdelays.e. Utilitiesi. Allutilitiesthatyouareresponsibleforintheleasemustbeputinyourname.Youshouldhavethisdonepriortomovein.Thereisnograceperiod.2. Leasea. Ifyoueverhaveaquestionaboutpolicies,theanswerscanbefoundinyourleasewithfewexceptions.b. Oncesigned,youarecommittedtothefulltermofthelease.Wehavenoearlyterminationclauseorprocess.(Nobuyout)i. Ifyoumustmove,youwillremainresponsiblefortherents,utilitiesandcareofthehomeuntileitheranewtenantisfound,oryourleaseexpires,andpropernoticeisgiven.Wewillaskthatyoupayformarketingtofindyouareplacementtenant.Thatnewtenantissubjecttoapprovalbymanagementandlandlord.ii. Allothertermsoftheleaseremaininforceuntilproperseparationisaccomplished.iii. Militarytransfersorderswillneedtobeprovidedtoinvokethemilitaryclause.c. Allresidentsovertheageof21needtobeontheleaseastenants.Alltenantsareresponsibleforthetermsoftheleasecollectivelyandseparately.

 Blankfeld Group Property Management 4-22 Page 3 3. LeaseSigninga. Wewantyoutobecomfortablewithallthetermsofthelease.Pleaseaskanyquestionsyoumayhaveandknowthatweunderstandyoudon’tsignleaseseveryday.Harveyhasmadeavideoexplainingityoucanseeitathttps://youtu.be/V_Dn‐igHsi8b. Feelfreetoenlisttheservicesofatrustedadvisortohelpyou.(Attorney,Realtor,parent,etc.)c. Veryoftenthesigningisdoneviasomeelectronicmethod,butdon’tbereluctanttoaskthatitbesignedinpersonandthereforeyoucanaskalotofquestionswhileyouaresigning.4. Keysa. Oncekeysareprovided,ifyouchangethelocks,youwillneedtoprovideuswithacopyofthenewkey.b. Thekeysprovidedtoyoualongwithanyremotesandotherkeyswillallneedtobereturnedattheendofyouroccupancy.Anythingnotreturnedwillbesubjecttoadeductionfromyourdeposits.5. Petsa. Youmayonlyhavepetsthathavebeenapprovedbythelandlordinthehome.Ifit’sdiscoveredduringyourtenancythatyouhavehadanyunauthorizedpets,youwillbeconsideredinbreachoftheleaseandsubjecttomajorpenalties.b. Uponmove‐outanydamageyourpetscausecanbechargedagainstboththepetdepositandsecuritydeposit.c. Serviceanimalsaresubjecttothesamescrutinyaspets.6. Guestsa. Theonlypeoplepermittedtoliveinthehomearethetenantsandanyoneelsenotedonthelease(children,etc.)b. Anyoneelsediscoveredtobeoccupyingthehomeformorethanashortvisitmustbeapprovedbythemanagementcompanyand/orlandlord.

 Blankfeld Group Property Management 4-22 Page 4 7. RentersInsurancea. Weinsistthatallourtenantscarryrenter’sinsurance.Youwillneedtoprovideuswithproofofcoverageandlistusas“ApersonofInterest”onyourpolicysowewillbenotifiedincaseofanylapses.b. Thisinsuranceisnotforthehome,butforyourbelongings,personalpropertythatwillbeinthehome.8. CheckIna. Pleasebethoroughandtakephotosforyourownrecords.b. Afteryouhavecompletedyourcheckin,wewillreviewwithyouwhichitemsneedbeaddressedbythelandlordandwhichitemsyouarewillingtoacceptbutwishtohavenoted.9. Repairswhileyouareinthehomea. Ourleasecontainswhatwecalla“Non‐Frivolity”Clause.Itmeansthatthetenantisresponsibleforthefirst$XXofanyrepairs.(seeyourleaseforamt)b. Thisisinplacetoencourageourtenantstohandleanyminorissuesthatarisebutdoesnotmeanthatanyissuethatarisesshouldnotbereportedtomanagement.c. ANYTYPEOFWATERDAMAGEMUSTBEREPORTEDIMMEDIATELY.d. Ifsomethingminorarises,simplyreportittousinyourtenantportal.e. Ifsomethingthatrequiresprofessionalservicearises,reportitinthetenantportalandcallusimmediatelytoarrangetheneededservice.f. Don’torderserviceyourself,weneedtouseourapprovedcontractorsonly.g. Ifyouwishtomakeanychangestotheproperty,youmustgetpermissionfromusinadvance.h. Invoicesthatneedtobereimbursedmustbepresentedwithin90daysortheywillnotbeaddressed.i. Youmustaccommodatethevendorswithaccesstothehome.Wecansometimesmakespecialarrangements,butwecountonyoutoaccommodatethevendor’sschedules.

 Blankfeld Group Property Management 4-22 Page 5 10. AnnualInspectionsa. Wedoinspectionsuponmovein,moveoutandrenewalofannualleases.b. Atthemidtermofeveryannuallease,wehaveaprofessionalHomeInspectorconductasafetyinspectionatourexpense.c. Anyitemsthatrequireattentionwillbeaddressedshortlyaftertheinspection.d. Thoseitemsaddressedwillbechargedtothetenantorlandlordaccordingtothelease.11. Associationsa. Bylivingwithinanassociation,youthetenant,agreetoabidebyalltheassociationrules&regulations.b. Iftheassociationsendsnoticeofanyviolationstothetenant,youmustinformthemanagementcompany.c. Thetenantisresponsibleforanyfinesorfeesassessedwhiletheyoccupythehome.12. CheckOuta. Whenyouarereadytomoveout,pleasegivethepropernotice(usually30days).b. Thesecuritydepositwillneverbeappliedtorent.Yourlastmonth’srentisdueandyoucannotutilizethesecuritydepositinlieuofthatrent.c. Whenprofessionalservicesareaskedtobeused,youmaydotheworkyourself,butitwillbescrutinizedtoprofessionalstandards.(Ifyoucleanthewindowsyourselfmanagementmayhavetohireprofessionalsanddeductthechargeagainstyourdeposit.)d. PleaseutilizetheMoveOutChecklisttoassureyouwillgetthemaximumrefundofyourdeposit(s).e. Bemindfulofterms“OrdinaryWear&Tear”(landlord)vs“Damage”(tenant).f. Youwillbeaskedtodropoffthekeys/remotesatourofficepriortoyourleaseenddate.Wewillconductourinspectionshortlyafterthatandupdateyouabouttheresults.Yoursecuritydepositwillberefundedwithin30daysofleaseendminusanyappropriate,documenteddeductions.g. Wereallyenjoyreturningthefullamountofyoursecuritydepositsandwedoreturnthefullamountsinmostcases.

 Blankfeld Group Property Management 4-22 Page 6 13. NevadaLandlordTenantStatutesa. https://www.leg.state.nv.us/NRS/NRS‐118A.htmlWewantallourtenantstobehappy.Ifyoueverfeelyouarenotgettingtheattentionyouneed,pleasedon’thesitatetocontactus.Wehopeyourexperiencewithuswillleadyoutorecommendustoyourfriendsandfamily.Ourcontactinformation:Allofus 702‐315‐7591 manage@blankfeldgroup.comJazminPenaloza 702‐580‐5446 jazminp@blankfeldgroup.comVanessaBarillet 702‐954‐2317 vanessa@blankfeldgroup.comHarveyBlankfeld 702‐203‐1165 harvey@blankfeldgroup.comKarleeAmes 702‐315‐7591 karlee@blankfeldgroup.com

 Blankfeld Group Property Management 4-22 Page 7 LeaseAddendumPropertyAddress:____________________________________ Emergencies:AnyissueswiththehomeneedtobereportedtoBrown,BlankfeldPropertyManagementIMMEDIATELY!Ifthereisanyleaks,waterdamageetc.pleaseletusknowassoonasitisdiscovered. Access:TenantshallgrantaccesstoBrownBlankfeldforthepurposeofperiodichomeinspections.TimeintervalstobeatTheBlankfeldGroup’sdiscretion.24‐hournoticerequired. Carpet:Anownerisresponsibleforthenormalwearandtearofcarpet.Thetenantisresponsibleforthecleaningofthecarpet.Ifthereisexcessivewearorstainsonthecarpet,thenitwillbedocumented,andthetenantwillbechargedforthereplacementorthecleaningofthecarpet. Painting:Thenormalwearandtearistheowner’sresponsibility.Ifthereisexcessivedamage,thenthetenantisresponsible.Iftherehavebeen holes(morethannailsforpicturehooks)putinthewallsthatneedpatchingandpainting,thenthetenantwillbechargedfortherepairsand/orpainting. Plumbing:Anymajorplumbingproblemsthatcouldnotbethefaultofthetenanttheownerisresponsiblefor.Anydrainproblemsthetenantisresponsiblefor. Mold/Mildew:TheOwnermustcleanupanyreportedmoldimmediatelyduetothe possibilityofahealthriskoralawsuit.Ifatenantreportsmold,thepropertymustbetested.Thecauseofthe waterdamagemustbedetected.Homeownersinsurancemaynotcoverthedamage.Alettershouldbesenttothetenantdisclosingthefindingbecausehabitabilitycouldbecomeanissue.Theassignmentofcoststobedeterminedbythecause PestControl:Thelandlordwillberesponsiblefortheinitialservicewithinthefirst30daysoftenantoccupancy.Thetenantthenbecomesresponsibleforpestcontrolforthebalanceofthelease. Checkout:TheTenantisresponsibleforthefollowingitemsupon vacating theproperty.Ifthesethingsarenotcompleted,itwillbetakenoutofthesecuritydeposittogetitbacktomove‐incondition.Normalwearandtearonthepropertyisexpectedandthetenantnotresponsiblefor. ReturnALLkeysandremotesthatweregiventoyouatmove‐in. Makesurethatalltheutilitiesarepaidinfulltilltheproperdate. Havethecarpetsprofessionallycleaned. Havewindowsprofessionallycleaned. RemoveALLpersonalitemsTenant:___________ _______________________ Date:_____________Tenant:___________ _______________________ Date:_____________Owner:__________________________________ Date:_____________Owner:__________________________________ Date:____________

 Blankfeld Group Property Management 4-22 Page 8 TenantMove‐OutChecklistThepropertyshouldbereturnedinclean,move‐incondition.Anydamagesabovenormalwearandtearthataretenants’responsibilitywillbedeductedfromthedepositsorchargedtothetenants.Itemsthatmustbecompletedbytenantpriortomove‐outinspection:1. Thehomeneedstobeprofessionallycleanedandleftwithnopersonalbelongingsorrubbish.2. Tenantsareresponsiblefortheprofessionalcleaningofcarpetsandotherflooring.3. Thewindowsaretobeprofessionallycleanedinsideandout.4. A/CFilterstobereplaced.5. Wipedownandcleanallwallsurfaces.HolescreatedforpicturesareOK,butlargerholeswouldbeconsidereddamage.Paintingofthehomemaybedeductedifthewallsaresodamagedbeyondnormalwearandtear.6. Plumbingissuesthatarediscoveredatwalkthroughthatwereneverreportedwillbetheresponsibilityofthetenant.Othermajorissuesapplyaswell.7. Landscapingshouldbecleanandorderlywithalltheplantstrimmedandhealthy.8. Tenantsareresponsibleforanybrokenwindows,screens,ordoors.9. Tenantsareresponsibleforbrokenordamagedwindowcoverings.10. Allappliancesshouldbethoroughlycleaned;bothinsideandout.11. Bathroomsshouldbethoroughlycleaned,includingshowerglassandwindows.Allpersonalbelongings,includingshowercurtainsandliners,oldtoiletbrushesandplungersshouldberemovedfromthehome.12. Cupboardsshouldbewipedcleanandpantryshelvesanddrawersfreeofdebrisandpersonalitems.Ifshelflinerhasbeenplacedatthehomeduringoccupancy;itshouldberemoved.

 Blankfeld Group Property Management 4-22 Page 9 13. Cleanceilingfans,blinds,lightfixtures,vents,baseboards,andpotshelves.14. Changebatteriesinthesmokedetectorsifgreenlightisnoton.15. Tenantsareresponsibleforthere‐hangingofanyclosetorroomdoorsthatmayhavebeenremovedduringoccupancy,andthereplacementofallwindowscreensthatmayhavebeenremovedorstored.16. Tenantsshouldreplaceallburnedoutlightbulbswithoriginaltype;including,butnotlimitedtochandeliers,kitchencanlights,bathroomvanitybulbs,bedroomceilinglamps,garagelights,outdoorfloodlights,porchlights,etc.17. Garageareasshouldbefreeoftenants’personalbelongings.Includingsprays,paints,andcleaningproducts.Anygreaseoroilspillswhichoccurredinthegarageoranyofthedrivewayorsidewalksduringtenants’occupancyshouldberemoved.18. AlltrashservicereceptaclesbelongingtoRepublicServicesshouldbeemptiedandremainwiththehomebehindafenceorinthegarage.Alltrashreceptaclesbelongingtothetenantsshouldberemovedfromtheproperty.19. KeysandRemoteControllers:Asapplicable;allhousekeys,poolareakeys,mailboxkeys,sprinklerboxkeys,gatepadlockkeys,garageremotes,subdivisionentryremotes,etc.thatwereprovideduponmove‐inshouldbeavailableforreleaseuponcompletionofthehome’smove‐outinspection.

 Blankfeld Group Property Management 4-22 Page 10 InsurancePeryouragreement,youarerequiredtoprovideourmanagementcompanywithoneoftwothings…Ifyouareatenant,youneedtohave“RentersInsurance”andyouneedtomake“BrownBlankfeldPropertyManagement”a“PersonofInterest”onyourpolicy.Ifyouarealandlord,youneedtomake“BrownBlankfeldPropertyManagement”an“AdditionallyInsured”partyonyourpolicy.Pleasecompletetheformbelowsowemayconfirmorarrangetherequireddocumentation.NameofInsured:__________________ _____________________Tenant/Landlord:___________PropertyAddress: _______________________________________InsuranceAgentName:________________________________InsuranceCompany:_______________________________ContactPhoneNumber:__________ Email:____________________InsurancePolicyNumber:_____________________________IgivepermissiontomyInsuranceAgent/CompanytoprovidewhateverdocumentationisrequiredbyBrownBlankfeldPropertyManagement.Tenant:__________________________________Date:_______________Tenant:__________________________________Date:_______________