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 Blankfeld Group Property Management 4-22 Page 1 LandlordHandbookThisdocumentisintendedtoprovideourlandlordswithanabbreviatedviewofthevariousaspectsofhavingahomemanagedatTheBlankfeldGroup.Changescanariseoutofstatutorychangesorsimplepolicychangeswithinourcompany.Wewillattempttonotifyyouofanysuchchanges.Ifatanytimeyouarenotcertainaboutanyoftheinformationprovided,pleasedon’thesitatetoaskyourpropertymanager.Noneoftheseexplanationsorabbreviationsareintendedtoalterthetermsofthepropertymanagementagreement.

 Blankfeld Group Property Management 4-22 Page 2 ThecontractsandNevadaLawalwaystakesprecedence.PoliciesWEHOLDOURLANDLORDSTOAHIGHSTANDARDSOWECANHOLDOURTENANTSTOAHIGHSTANDARD!1. Distributionsa. Wepayownerdistributionsonorbeforethe15thofeverymonth.i. Rentssometimesdon’tarriveontimeandACHtransferstaketimetoconfirmii. Thisisnotapromisetopay,butwehaveastrongtrackrecordofgettingourdistributionsoutbythe15th.iii. Westronglyencourageyoutotakeadvantageoftheelectronictransfertoyouraccount(ACH).Thereisnoadditionalchargetoyou.iv. Keepyourmortgageandanyotherbillsyouhavetopayamonthaheadsoyouaren’twaitingforthedistributiontopaythismonth’sbillsbutnextmonth’sbillsinstead.2. YourAccounta. Youwillbegivenaloginandpasswordtoyouronlineaccount.b. Anyreportsyouneedwillbeavailabletoyouonline24/7.c. Wewillsendyouamonthlystatementwithyourdistribution.d. Allinvoiceswillbeuploadedtoyouraccount.e. Wehold$500asareservebalanceinyouraccounttohandleemergencies.3. Keys&Remotesa. Wewillneedtoprovideyourtenantswith2copiesofeverykeyandtworemotesforeverygarageand/orgate.b. Ifneedbe,wewillordernewonesfromyourHOAandbillyou.c. Wekeepanadditionalcopyofthemainkeyinourofficeforemergencies.

 Blankfeld Group Property Management 4-22 Page 3 4. LandscapingandPoolServicea. Westronglyadvisethatlandlordspayforbothlandscapingserviceandpoolserviceandcollectrentsenoughtocovertheseexpenses.b. Thevendorsmustbeapprovedbyus.c. Youdon’twanttenantsresponsibleforeitherasconditionstronglyaffectsvalue.d. Ifthelandscapingisminimal,wesometimesleaveittothetenants.5. Utilitiesandotherbillsa. OurUtilitiespoliciesareasfollows:i. NLV:trashandsewerarepaidbytenantalongwithwaterintenant’sname.ii. LasVegas/ClarkCounty/Henderson:landlordspaysewerandtrash.iii. Allconsumption‐basedutilitiesaretheresponsibilityofthetenant.b. Pleasesignupforlandlordsaccountwiththeutilityproviders.Thiswillenablethemtoautomaticallymovetheaccounttoyournameshouldatenantclosetheiraccount.Youwillberesponsibletomaintainutilitieswheneverthehomeisnotleased.c. Wewillpayanyothermonthlybillsrelatedtothehome.i. Thebillsmustbesenttousinatimelymanner.ii. Wewillnotpayanybillsthatwedon’thaveacopyof.iii. Billswetypicallypayforowners:1. HOADues/SIDSLIDS2. PropertyTaxes(ifnotpaidbymortgageservicer)3. Insurance(ifnotpaidbymortgageservicer)iv. Invoicesnotpresentedwithin90dayswillnotbeaddressed.6. Petsa. Morethan75%ofpeopleinClarkCountyhavesomekindofpet.Youshouldconsideracceptingthemsubjecttoyourapproval.Wehavethetenantssubmitapetapprovalformwhenapplicable.b. WealsocollectadditionaldepositsforPets.(typically,$500/pet)

 Blankfeld Group Property Management 4-22 Page 4 7. RentReady!a. Yourhomeneedstobe“RentReady”andthatmeans:i. Nopersonalpropertytoremainanywhereinoraroundthehome.ii. Allappliancesarefullyfunctioningiii. Allhomesystemsareworkingefficiently.(HVAC,Plumbing, Elec,Etc.)iv. Homeisprofessionallycleaned.1. Carpetsandfloors.2. Windows.3. Homehashadthorough“SpringCleaning”4. Landscapingisneatandclearofdebris.b. Landlordisresponsibleforissuesreportedinthefirst30daysoftenancy.8. HomeownersInsurancea. Youwillneedtoprovideuswithproofofcoverageandlistusas“AdditionallyInsured”onyourpolicysowewillbenotifiedincaseofanylapses.b. Confirmwithyourinsuranceagentthecoverageisa“Landlords”policy.i. Thistypeofpolicyhaslesscoverageforpersonalbelongingsandmorecoverageforliability.c. Inadditiontohomeowner’sinsurance,wewillworkwithyourHomeWarrantytolimityourliabilityincaseofmajorrepairs.9. AnnualInspectionsa. Wedoinspectionsuponmovein,moveoutandrenewalofannualleases.b. Atthemidtermofeveryannuallease,wehaveaprofessionalHomeInspectorconductasafetyinspectionatourexpense.c. Youwillreceiveacopythroughourportal.d. Anyitemsthatrequireattentionwillbeaddressedshortlyaftertheinspection.e. Thoseitemsaddressedwillbechargedtothetenantorlandlordaccordingtothelease.

 Blankfeld Group Property Management 4-22 Page 5 10. RepairsandIssuesa. Wedonotchargeyouanythingtohandlerepairissues.Theactualinvoicefortherepairswilluploadedtoyouraccountforyourrecords.b. Anyrepairsorissuesthatcostlessthan$500willbeapprovedbyus.Over$500wewillseekyourapprovalunlessit’sanemergency.c. Ourleasecontainswhatwecalla“Non‐Frivolity”Clause.Itmeansthatthetenantisresponsibleforthefirst$XXofanyrepairs.(seeyourleaseforamt)d. Whenamoreelaborateissueispresented,wewillkeepyouinthecommunicationloopthroughouttheprocess.(Mold,waterdamage,fire,etc.)e. Invoicesthatneedtobereimbursedmustbepresentedwithin90daysortheywillnotbeaddressed.f. Allthevendorsweusewillbebonded,licensed,andinsured.Wecan’tskimphere!Youdon’twantustohavesomeonedoingtheworkthatwecan’tholdaccountable.g. Wedon’tallowhomeownerstodotheirownworkforthesamereason.11. Associationsa. WeencourageyoutohaveallcorrespondencesfromyourHOAsenttousdirectly.Iftheyaresenttoyouandthereisadelaygettingthenoticetous,itmakesitdifficultforustoholdthetenantaccountable.b. Iftheassociationsendsnoticeofanyviolationstothetenant,theymustinformthemanagementcompany.c. Thetenantisresponsibleforanyfinesorfeesassessedwhiletheyoccupythehome.d. OwnerisresponsibleforHOAfees.12. PestControla. Werecommendmonthlyservice.Thelandlordisresponsiblewhile thehomeisun‐occupiedwilldeliverthehomepestfree.b. Thetenantwillthenberesponsibleduringtheirtenancy.c. Thelandlordwilldoaninitialservicingandthenthetenanttakesitfromthere.

 Blankfeld Group Property Management 4-22 Page 6 13. CheckOut/SecurityDeposita. Whenwecheckoutatenant,wewillpreparetwolists.Oneistherecommendedrepairs/cleaningthatwefeelarethetenant’sresponsibilityandtheotheristhelistwefeelisthelandlord’sresponsibilitytobringthehomebackto“RentReady”.b. Thetenant’sportionwillbedeductedfromtheirdeposit.Thelandlord’sportionwillbethelandlord’sresponsibility.c. Nevadarequiresweprovidethetenantwithadetailedaccountingwithin30daysofterminationoftenancy.d. ThesecuritydepositiskeptinaseparateTrustAccountmanagedbyus.Itbelongstothetenantandonlyapplicablechargesmaybededucted.e. Ifthetenantvacatesthepropertyanddoesn’tleaveenoughfundstocoverrepairsand/orbackrents,wewillprovidesupportanddocumentationtowhomeverthelandlorddesignatesasacollectorofthebaddebt.14. NevadaLandlordTenantStatutesa. https://www.leg.state.nv.us/Division/Legal/LawLibrary/NRS/NRS‐118A.htmlWewantallourlandlordstobehappy.Ifyoueverfeelyouarenotgettingtheattentionyouneed,pleasedon’thesitatetocontactus.Wehopeyourexperiencewithuswillleadyoutorecommendustoyourfriendsandfamily.AllofUS 702‐315‐7591 manage@blankfeldgroup.comJazminPenaloza 702‐580‐5446 jazminp@blankfeldgroup.comVanessaBarillet 702‐954‐2317 vanessa@blankfeldgroup.comHarveyBlankfeld 702‐203‐1165 harvey@blankfeldgroup.comKarleeAmes 702‐315‐7591 karlee@blankfeldgroup.com

 Blankfeld Group Property Management 4-22 Page 7 LandlordQuestionnaireWeusethisformtoprepareyourPMagreement.Youcanseeavideoexplainingtheagreementat:https://youtu.be/KT7eM‐WKGD0Date:_______________________________PropertyAddress: ________________________________________________OwnersNames:________________________________________________OwnersEmailAddresses:________________________________________________OwnersPrimaryPhone:_______________________________OwnersPrimaryEmail:_______________________________Wereyoureferredtous?ByWhom:_______________________________Addressyouwantustosenddocumentsto:______________________________________________________________Dateyouwanttostartmanagement:_______________________________ExistingTenantInfo:_______________________________Phone:________________________________________________Email:__________________MinimumAcceptableRent:_______________________________PetsOK:Y/N_____Section8:Y/N_____Mailbox#ofRental:________ParkingSpaceorGarage#ofRental:__________GateCodeofRental:__________AlarmCodeofRental:_____________

 Blankfeld Group Property Management 4-22 Page 8 LandlordRequirementsLandlordPropertyCriteria Mustbeunfurnished Mustbefreefromallpersonalitems Musthavecleanandfreshinterior Musthavelandscapeinfrontandrearyards Musthavewindowcoverings Musthaveallmajorappliances Musthavegaragedooropenerswithsensors Propertymustbevacatedbeforelistingforrent Pool,spa,trashcollection,sewerfeesandlandscapingserviceswillbeprovidedbyowner.LandlordAdministrativeCriteria Need4doorkeys,2mailboxkeys,2pool/ClubhouseKeys,2garagedoorremotes,2gateremotes AllAlarmcodes,gatecodes HomeWarrantyinfo,HomeownersInsuranceCertificate(landlorddwellingpolicy,namingBrownBlankfeldasadditionallyinsured) C,C&R’s,HOARules&Regulations DirectDepositInformation W‐9CompletedPricing $800.00‐ManagementLeasingFee.Thisisthepriceofacquiringthetenantincludingthefeetotheotheragent. $500.00‐ReserveAccountBalance.Thiswillbealwaysmaintainedforthepaymentofexpenses/repairs/billsonbehalfoftheowner.Ifmoneyisspentoutofthisaccount,monieswillbetakenoutoftherentthenextmonthtoreplenishwithanaccountingofthemoney.Somepropertiesmayrequirealargerreservebalance. ManagementFee‐10%chargeonthemonthlyrentstartingwiththefirstmonthrent.Aminimummonthlyfeeof$100.00.Ownerswith3ormorepropertiesgoto8%minimum$80.00/month. Pricingsubjecttochangewithwrittennotice.

 Blankfeld Group Property Management 4-22 Page 9 LeaseAddendumPropertyAddress:____________________________________ Emergencies:AnyissueswiththehomeneedtobereportedtoBrown,BlankfeldPropertyManagementIMMEDIATELY!Ifthereareanyleaks,waterdamageetc.pleaseletusknowassoonasitisdiscovered. Access:TenantshallgrantaccesstoBrownBlankfeldforthepurposeofperiodichomeinspections.TimeintervalstobeatTheBlankfeldGroup’sdiscretion.24‐hournoticerequired. Carpet:Anownerisresponsibleforthenormalwearandtearofcarpet.Thetenantisresponsibleforthecleaningofthecarpet.Ifthereisexcessivewearorstainsonthecarpet,thenitwillbedocumented,andthetenantwillbechargedforthereplacementorthecleaningofthecarpet. Painting:Thenormalwearandtearistheowner’sresponsibility.Ifthereisexcessivedamage,thenthetenantisresponsible.Iftherehavebeen holes(morethannailsforpicturehooks)putinthewallsthatneedpatchingandpainting,thenthetenantwillbechargedfortherepairsand/orpainting. Plumbing:Anymajorplumbingproblemsthatcouldnotbethefaultofthetenanttheownerisresponsiblefor.Anydrainproblemsthetenantisresponsiblefor. Mold/Mildew:TheOwnermustcleanupanyreportedmoldimmediatelyduetothe possibilityofahealthriskoralawsuit.Ifatenantreportsmold,thepropertymustbetested.Thecauseofthe waterdamagemustbedetected.Homeownersinsurancemaynotcoverthedamage.Alettershouldbesenttothetenantdisclosingthefindingbecausehabitabilitycouldbecomeanissue.Theassignmentofcoststobedeterminedbythecause PestControl:Thelandlordwillberesponsiblefortheinitialservicewithinthefirst30daysoftenantoccupancy.Thetenantthenbecomesresponsibleforpestcontrolforthebalanceofthelease. Checkout:TheTenantisresponsibleforthefollowingitemsupon vacating theproperty.Ifthesethingsarenotcompleted,itwillbetakenoutofthesecuritydeposittogetitbacktomove‐incondition.Normalwearandtearonthepropertyisexpectedandthetenantnotresponsiblefor. ReturnALLkeysandremotesthatweregiventoyouatmove‐in. Makesurethatalltheutilitiesarepaidinfulltilltheproperdate. Havethecarpetsprofessionallycleaned. Havewindowsprofessionallycleaned. RemoveALLpersonalitemsTenant:___________ _______________________ Date:_____________Tenant:___________ _______________________ Date:_____________Owner:__________________________________ Date:_____________Owner:__________________________________